Achieving Service Excellence(Strategies for healthcare) by Myron D Essay

Achieving Service Excellence(Strategies for healthcare) by Myron D Fottler, Robert C Ford, Cherrill P Heaton - Essay Example The efforts that we put towards betterment of our employees are reflected in the sincere efforts of our staff towards our customers. Health sector is primarily a service oriented sector and hence it is imperative for the people in this industry to have a flexible mindset which is well trained for selfless servicing. At Core Medicos we follow an internal empowerment policy under which special measures are taken for upliftment of our employees in all regards. Our staff is our strength and our success is much dependent on the way they execute their responsibilities. We understand that it is through them that we can achieve what we want to achieve and hence we pay uncompromising attention to their betterment. Through our staff oriented policies we are able to achieve customer satisfaction via the satisfaction of our employees. Services in health sector require immense focus and expertise as it is literally a matter of life and death. As a responsible institution Core Medicos we pay uncompromising attention while recruiting employees and during their training. Our competent HR department follows a comprehensive recruitment policy. All the candidates are first short listed on the basis of their academic and medical qualification. Apart from a testing written examination, an exhaustive practical test is also held to test their operational skill. Candidates who not only qualify our examinations but also fit within our professional values are then recruited. Apart from appropriate compensation, we also encourage interested candidates to pursue further medical courses on company’s funding. Their growth as an individual forms the basis of our growth as an organization, and hence we do not hesitate to invest in their development, be it financial, social or academicals. We aim for complete growth, we aim to see our employees as happy individuals and their families as happy families and

In what ways do sociological and political economic theories of news Essay

In what ways do sociological and political economic theories of news production explain the relatively easy generation of popula - Essay Example This is a reflection of the general public disillusionment with the functioning of government institutions. More importantly, it is an indication of the distrust of mainstream media sources and the information (misinformation) being generated by them. Sadly, though, such expressions of disagreement and distrust only account for a politically aware minority, whilst a large majority of the population are subject to government propganda, orchestrated and implemented by major media institutions. Indeed, the ruthlessness and brazenness with which the Bush Administration went about achieving its strategic goals can be learnt from the following quote: â€Å"The issue of whether the Pentagon was waging an orchestrated domestic propaganda campaign was first openly acknowledged in the fall of 2002. Donald Rumsfeld was asked whether the Pentagon was engaged in propagandizing through the Defense Department's Office of Strategic Influence (strategic influence is military jargon for propaganda). Military officials said they might release false news stories to the foreign press, but they had to retract that when news organizations expressed concern that the bogus stories could be picked up in the domestic press. Mocking concerns about propaganda blowback, Rumsfeld informed the media on November 18, 2002, that he would eliminate the program in name only. (Goodman & Goodman, 2004, p.253) One might wonder why such a nexus between apparently two different kinds of institutions should exist and what benefits would its leaders attain in the process. There are a few sociological and political economic theories of news production that attempt to answer this most pressing question of modern democratic societies. The rest of this essay will try to encapsulate the essence of such theories and find out if they resonate in the case of the Iraq War. One of the major contributions to the subject of government-media propaganda is made by Noam Chomsky and Edward Herman. Their seminal work ti tled Manufacturing Consent: The Political Economy of Mass Media is perhaps the most illuminating work on this subject, alongside Ben H. Bagdikian's another path-breaking work 'Media Monopoly'. In Manufacturing Consent, Chomsky and Herman layout a template for how propaganda works. This they called the Propaganda Model. In it they identify a set of five key factors that contribute to the functioning of propaganda machinery. These are: 1. Ownership of the medium 2. Medium's funding sources 3. Sourcing 4. Flak and 5. Anti-Communist Ideology. (Mcchesney, 1989, p.36) It should be remembered that during the time of the book's publication, Soviet Union was still in existence and Anti-Communist ideology comprised the dominant American foreign policy paradigm. In the context of the ongoing occupation of Iraq, one could replace it with such contrived fears as Terrorism and Islamophobia. (Edgley, 2000) What follows is a brief overview of these five factors that helped propaganda efforts in the lead-up to the Iraq war to be successful. First, mainstream media outlets in the United States (a fact that is equally applicable to most capitalist countries) is largely privately owned. Let us take the case of Television news. The facade of diversity created by hundreds of news channels breaks down with the realization that most channels are owned by a few major media houses such as CBS,

Writer's choice Research Proposal Example | Topics and Well Written Essays - 1250 words

Writer's choice - Research Proposal Example The development pattern of childhood obesity is similar to obesity in adults. In the past, questions have been raised over whether childhood obesity differs from obesity in adulthood. Research has shown that the definitive attributes of obesity are constant in all age groups. As children grow, fat cells multiply and when calorie intake outweighs expenditure, the number of fat cells increases. According to Farley & Dowell’s 2014 investigation, in the event that fat cells have attained their maximum size but calorie intake still outweighs expenditure, they (fat cells) continue expanding rapidly, leading to accumulation of fat in the body. This is what differentiates overweight children from obese children, although the two conditions are often confused. Fat loss results in a decrease in the size – not number – of the fat cells. Findings of a research conducted by Green (2013), show that there is a positive correlation between heightened levels of the hormone leptin and obesity. In research settings, leptin is commonly referred to as the â€Å"fat hormone,† the â€Å"obesity hormone,† or the â€Å"starvation hormone.† An increase or decrease in the amount of leptin secreted can affect calorie intake, calorie expenditure, and energy balance. For example, findings of a study conducted by Dawes (2014) reveal that obese children have higher blood leptin levels compared to those with normal weight because they have higher percentage body fat. Voigt, Nicholls & Williams (2014) conducted a study whose results suggested that obese children also exhibit resistance to the hormone in the same manner as type 2 diabetics show resistance to insulin. Their elevated levels of leptin mean that they cannot control hunger or their weight. On the other hand, obese children who lose weight experience a decline in blood leptin levels, leading to temporary declines in sympathetic tone, calorie expenditures in skeletal tissues, and thyroid

Education and poverty in america Research Paper

Education and poverty in america - Research Paper Example Something should be done! The link between poverty and education is inextricable where education is a medium that enables those people born into poverty to be able to rise and scale in society. To illustrate this, studies have shown that 46% of those Americans who were brought up in low income households but failed to earn college degrees did not make it past the low income quartile. This can be compared to 16% for those who managed to earn a college degree. (Arora, 2012) It is possible to see the link between poverty and education at all educational levels. Poorer Americans begin their pre-primary education at a disadvantaged state. For children whose parents earn under $15,000 annually, their pre-primary enrollment rates are about 20% lower than those whose parents earn over $50,000 a year. (Friedman, 2012) This has a much deeper impact since children who went to pre-school are 31% less likely to repeat a grade and also 32% less likely to even drop out of school. This pre-primary education is believed to reduce crime rates because studies show that children who attended pre-school are one-fifth less likely to become chronic criminal offenders. (Friedman, 2012) Even in cross-country exams, the educational disadvantage of poorer students is evident. In the Programme for International Student Assessment (PISA) examination, higher-income schools have a higher score than the lower-income schools. It was also apparent that the PISA scores by students from America were much more influenced by the backgrounds of their parents than in any other country. Students from richer homes perform significantly better than those from deprived backgrounds due to the quality of education they receive. Students from deprived backgrounds have fewer facilities, less qualified teachers and above all receive the least care. These among other factors come into play when the scores of various students are evaluated. It therefore does not come

Consumer Perceptions of Mobile Phone Marketing A Critical Analysis Assignment

Consumer Perceptions of Mobile Phone Marketing A Critical Analysis - Assignment Example There is lack of clarity in conceptualization, and consequentially, in Operationalization of the concept, that is, measurement of the variables consisting of specific observations.   â€Å"Consumer perceptions of mobile phone marketing† has been relegated to the second place as an ‘incidental factor’ which could be inferred from the author’s statement, â€Å"Thus, it is proposed that a consumers level of involvement with their mobile phone will influence their decision to adopt or reject marketing communications sent via this channel†    Internet, telephone, and media are converging with greater velocity.   The mobile phone is the property of the user.   When his mobile phone is used without his consent for marketing, his initial reaction may be indifference or negative.  Ã‚  Ã‚  The individual’s perception is dependant upon the utility derived by him.   Therefore, blending utility aspect in marketing is necessary to improve the consumers’ perception.   Advertising through SMS is gaining momentum as a part of mobile marketing, and the marketing strategies of trade and business can’t ignore mobile phones in the field of advertising.   The sample does not represent the population meaningfully.   The samples used in the methodology might have been suitable for mobile phone usage in Colleges and Universities.   The observations would be homogenous as it will not reflect the disparities in income in the society.   Important factors such as such as income levels, age group, business or employment background, educational backgrounds etc. have no bearing on the samples selected for observation and analysis. The original study examined â€Å"how a consumers perception of the relative advantages, compatibility and complexity associated with mobile phone marketing, and their involvement with their mobile  phone, influenced their intention to accept marketing communication sent via this channel.†

Public precurement and (ppt) + (ppp) Essay Example | Topics and Well Written Essays - 1750 words

Public precurement and (ppt) + (ppp) - Essay Example The public department just makes monthly repayments for capital utilized and bears the on-going service costs. The major objective of PFI is to increase efficient delivery of public services and transfer risk to the private enterprises. But currently, it has come under lot of controversy for excessive payments, bribery, corruption and poor value for money. The paper would analyse PFI for managerial effectiveness, operational efficiency and cost effectiveness for public service delivery and asses its viability for best value for money. Analysis Public sector is showing significant shift in its operational areas towards privatization regarding public procurements of works, goods and services with emphasis on cost saving and increasing efficiency. The concept had originated in the developed nations which were getting concerned with large amounts of spending from the public funds for public utility services. It had led to frequent cases of irregularities related to public funding includi ng lack of commitment, transparency and efficiency issues (OECD, 2007). The reforms therefore had become necessary. An effective public procurement through PFI was a good option especially when relationship is forged through fair and competitive auction –bidding (Audit commission, 2001). ... PFI is improved form of public procurement system because of its unique framework as public private partnership. Moreover, private finance is sought within the realms of a public environment, processed by a series of state defined legal, administrative, political, and management networks. Like private sector, it ensures that the procurement of goods, services and works is optimally efficient and effective, and results in best value for money (Deloitte, 2009). But it differs from the private sector in the sense that it is not profit oriented. Indeed, these emerge as vital issues that require constant monitoring, regulation, and audit to keep the process corruption free. In the traditional procurement system, the spending department or body finalizes the project and budget and thereafter sends proposal to the treasury for loan (Whitfield, 2001). After approval the department gets the long term loan at very low interest rates as they are perceived to be low risk borrowers with governmen t not expecting to fail or default in its repayments (Grout, 1997). The loan sanction for the project is a long drawn process that each public department has to follow for any proposed work in the public area. Apart from the highly fractious procedures of finance, the operation, management and risks are hugely critical elements that become difficult to manage in the long run with the same efficiency and quality (Hood et al., 2006). Indeed, the changing socio-economic and political environment makes the various projects quite risky. Most importantly, getting the state treasuries to fund the various public projects would a massive burden on it and which could

Aggregate planning in manufacturing and aggregate planning in services Assignment

Aggregate planning in manufacturing and aggregate planning in services - Assignment Example Companies dealing in manufacturing processes use a variety of strategies. The most common methods are the Level plans or the Chase strategies (Maropoulos, McKay & Bramall, 2002). The Chase method entails corresponding capacity and demand depending on the market situations. This method triggers a significant movement of human resource, increased costs associated with inventory carriage and labor union issues associated with human resource movement. This method ensures minimal inventory levels, saving large sums of money for the company. The Level method entails a constant production level, not dependent on the demand levels in the market. Companies that apply this method, therefore, maintain a constant employment rate. Organizations are, therefore, able to control inventory depending on market demand forecasts or future anticipations. Service provision does not involve tangible goods and, therefore, does not involve inventory accumulation. Organizations that provide services do not have the luxury of adjusting their "inventories" in periods of low or high demand. Therefore, services are regarded as fragile or consumables, whereby the services available but unused are regarded as wasted. A good example is in the transport industry, where companies offer bus services between destinations. An empty seat cannot be sold to another individual at a later period, and therefore considered as wasted. Aggregate planning is best suited for the manufacturing industry because organizations have the capability to create, hold and put up for sale stock at any period. On the other hand, aggregate planning in service provision varies significantly because services cannot be stocked. Both the capacity and the demand for service provision are difficult to assess and predict respectively. Labor is regarded as the most limiting factor in service